Delivery

Fast, tracked delivery across France and Europe

Pick-up point, home or express: you choose the carrier and the delivery time that suit you when ordering. Every parcel is tracked from dispatch to delivery.

Shipping Monday to Friday Tracking number by e-mail Pick-up point or home

Choose your delivery method

Pick-up point

About 2 to 4 working days
Chronopost PickupMondial RelayUPS Access Point

Collect your parcel whenever you like, near your home or workplace, often with long opening hours.

Mobile number required: the pick-up code is sent by SMS.

Home delivery

About 2 to 6 working days
ColissimoChronopostUPSMondial RelayTNT

Your parcel is delivered to the address of your choice: home, office, site…

Make sure someone can receive the parcel.

Express

About 1 working day
Chronopost ExpressUPS

For emergencies: a UPS that has failed, a battery to replace as soon as possible.

Time targeted by the carrier, not guaranteed: we ship as fast as possible and pay for the express service.

Heavy parcels

About 2 working days
UPS

For heavy or bulky shipments: several batteries, high-power UPS.

Delivered to the address given, plan for unloading.

Indicative transit times for mainland France, counted from collection of the parcel by the carrier. The carriers, prices and exact times for your address are shown when you order.

Your parcel’s journey

  1. Order confirmedAs soon as your payment is confirmed, your order goes into preparation.
  2. PreparationProducts in stock are prepared Monday to Friday. For items to be ordered, the lead time is shown on the product page.
  3. DispatchYou receive an e-mail with the tracking number. An order may ship in several parcels: you receive each number.
  4. DeliveryThe carrier delivers to you or lets you know the parcel is waiting at the pick-up point.

Uncollected parcels: what you need to know

Your parcel is kept at the pick-up point for a limited time set by the carrier. After that, it is automatically returned to us.

As soon as it ships, we e-mail you the tracking number and link ourselves. Tracking your parcel remains your responsibility, even if the carrier’s notice or SMS does not reach you.

An uncollected parcel that comes back to us is not re-sent free of charge: the new shipment is charged at the current shipping rate, and the parcel leaves as soon as it is paid.

So you don’t miss anything

  • Check your mobile number and e-mail address when ordering.
  • Keep an eye on your junk mail folder.
  • Track your parcel with the link received on dispatch.
  • Unable to collect? Contact us before the pick-up deadline and we will look for a solution with you.

Shipping costs

Calculated preciselyBased on weight, volume, delivery address and the chosen carrier.
Known before you payEach carrier’s price and the estimated delivery date are shown before you confirm.
No surprisesThe amount shown is what you pay: no fees added after ordering.

Delivery abroad

  • We deliver throughout the European Union with the same carriers: allow about 7 to 10 working days.
  • Outside the European Union and in the French overseas territories, any customs duties and import taxes are payable by the recipient.
  • No carrier offered for your country? Contact us and we will send you a shipping quote.

On receipt: good habits

  1. Check in front of the driverInspect the box and its contents before signing.
  2. Write down your reservationsDamaged, opened or incomplete parcel? Write precise, dated reservations on the delivery note, or refuse the parcel.
  3. Confirm within 3 daysConfirm your reservations to the carrier by registered letter within 3 working days.
  4. Let us knowSend us photos straight away: we take care of the rest.
Vague reservations such as “subject to unpacking” are not accepted by carriers: describe the problem precisely.

Frequently asked questions

I received no SMS or e-mail from the carrier.
Carrier messages sometimes end up in junk mail or are blocked by the phone operator. That is why we send you the tracking link ourselves on dispatch: it shows at any time where your parcel is and when it is available. Tracking the parcel remains the customer’s responsibility.
My parcel was returned: can you send it again for free?
No. The shipment has already been made once. We will re-send your order as soon as the new delivery costs are paid, at the current rate for your address. Contact us to arrange the new shipment.
How long does my parcel stay at the pick-up point?
The period is set by the carrier and shown in the tracking: often about ten days. Don’t wait, the period starts as soon as the parcel is available.
My express parcel did not arrive in 1 day.
We ship your order as fast as possible and pay the carrier for an express service. The one-working-day time is the carrier’s target: it is an estimate that carriers do not guarantee (traffic, weather, strikes, parcel peaks…). If your parcel stops moving, contact us and we will chase the carrier for you.
Can I change the delivery address?
Yes, as long as the parcel has not left: contact us as soon as possible. If the address given is wrong or incomplete and prevents delivery, a new delivery may be charged.
I was not in when the driver came.
The carrier leaves a notice explaining how to collect your parcel or arrange a new delivery.
My parcel is late, what should I do?
Track it with the link received by e-mail. If it stops moving, contact us: we will open an investigation with the carrier.
My order arrived in several parcels.
This is normal for heavy or bulky orders. Each parcel has its own tracking number, sent by e-mail.
Can I return a product?
Yes, you have 14 days after receipt. All the details are in our terms and conditions of sale. Terms and conditions of sale →
Payment methods Terms and conditions of sale
A question about your delivery?Our team will answer you by phone or by message.
Contact us
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