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Returns within 14 days
Have you changed your mind? As a private customer, you have 14 days from receipt to return a product to us, without having to give any reason. Here is how to do so, simply.
14 days from receipt Refund within 14 days No justification required
Returning a product in 4 steps
- Let us knowWithin 14 days of receipt, submit your request from your account, under the “Goods returns” section, by e-mail to [email protected], or using the form below.
- Pack carefullyComplete product (accessories, cables, manuals), preferably in its original packaging. UPS units and batteries are heavy: use a sturdy box and good cushioning.
- Send back the parcelNo later than 14 days after your request, to the address indicated below, with your order number. Return shipping costs are payable by you.
- Receive your refundWithin 14 days, by the same means of payment, including the standard delivery charges of your order, upon receipt of the parcel or proof of dispatch.
The rules you need to know
14-day periodIt starts on the day you receive the product (or the last parcel of an order delivered in several shipments).
Test as you would in a shopYou may unpack and check the product. A product that has been installed, used, damaged or is incomplete may be subject to a deduction.
Heavy productsBefore sending back a UPS unit or a large battery, please ask us for an estimate of the return cost.
ADVANCED POWER SYSTEMS S.A.S – Returns
1671 avenue Maréchal de Lattre de Tassigny, 06360 Èze, France
1671 avenue Maréchal de Lattre de Tassigny, 06360 Èze, France
The following are excluded from the right of withdrawal: products made to measure or substantially personalised according to your specifications, and unsealed products that cannot be returned for reasons of hygiene or health protection. The cost of express delivery is refunded only up to the standard rate.
Are you a professional?
The right of withdrawal does not apply to professional purchases. A return remains possible with our prior agreement: please contact us before sending anything, stating the order number and the reason. The product must be complete, in its original packaging and in perfect condition for resale; return shipping costs are payable by you, unless the error is on our side or the product is defective. See the professional terms of sale.
Frequently asked questions
My parcel arrived damaged, what should I do?
Refuse the parcel or note precise reservations on the delivery driver's slip, then confirm them to the carrier by registered letter within 3 working days and let us know immediately. The product will then be replaced or refunded at no cost. See the Delivery page.
My product is not working: is this a return?
No, this is a warranty claim: return costs are not payable by you under the statutory guarantees. See the Warranty page.
I ordered the wrong battery model
Please contact us before returning anything: we will check the correct model with you and tell you what to do next.
When will I be refunded?
No later than 14 days after you inform us of your decision, and at the earliest upon receipt of the product or your proof of dispatch. The refund is made by the same means of payment, free of charge.
Withdrawal form
To be completed and returned only if you wish to withdraw. Its use is not mandatory.
For the attention of ADVANCED POWER SYSTEMS S.A.S, 1671 avenue Maréchal de Lattre de Tassigny, 06360 Èze, France – [email protected]
I/we (*) hereby give notice (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*):
Product(s) and reference(s): ……………………………
Ordered on (*) / received on (*): ……………………………
Order or invoice number: ……………………………
Name and address of the consumer(s): ……………………………
Signature (only if submitted on paper) and date: ……………………………
(*) Delete as appropriate.
A question about a return?We will reply to you by phone or by message.
Contact us